Returns & Refunds

Ultimate Halloween Marketplace

Effective Date: June 2026

At Ultimate Halloween Marketplace, we want customers to shop with confidence while supporting independent Halloween creators, artists, and businesses.

Because products are sold by individual sellers, return and refund requests are handled according to the policies below.

Return Eligibility

Customers may request a return or refund within 14 days of delivery if:

The item arrives damaged.
The item received is significantly different from the product description.
The wrong item was shipped.
The item arrives defective or unusable.

Requests submitted after 14 days may not be eligible for a refund.

Non-Returnable Items

The following items are generally not eligible for return unless damaged or defective:

Custom-made products
Personalized products
Digital products or downloads
Clearance or final sale items
Products marked as non-returnable

Individual sellers may have additional return restrictions that are clearly disclosed on their product listings.

Return Process

To request a return or refund:

Contact Ultimate Halloween Marketplace support.
Include your order number and reason for the request.
Provide photographs if the item is damaged or incorrect.
Follow return instructions provided by our support team.

Unauthorized returns may not be accepted.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

Contact us within 7 days of delivery.
Provide photographs of the item and packaging.
We will work with the seller to resolve the issue as quickly as possible.

Depending on the situation, a replacement, partial refund, store credit, or full refund may be offered.

Refund Approval

Refund requests are reviewed on a case-by-case basis.

Ultimate Halloween Marketplace reserves the right to:

Request additional information.
Deny fraudulent or abusive claims.
Determine appropriate resolution options.

Shipping Costs

Original shipping charges are generally non-refundable unless:

The wrong item was shipped.
The item arrived damaged.
The seller made an error.

Return shipping costs may be the responsibility of the customer unless the seller is responsible for the issue.

Processing Time

Approved refunds are typically processed within 5–10 business days after approval.

Actual timing may vary depending on your payment provider.

Seller Responsibility

Sellers are responsible for:

Accurate product descriptions.
Proper packaging.
Shipping the correct item.
Resolving product-related issues.

Refund costs resulting from seller error may be charged back to the seller.

Marketplace Rights